It can be difficult for small businesses to handle their accounts receivable (A/R), especially when dealing with larger companies. Some big retailers take as long as 90 or even 120 days to pay their vendors. Understandably, this can place small businesses in a precarious cash flow position.
What is Accounts Receivable?
Accounts receivable occurs when a client makes a purchase but does not immediately pay for it. The bad news is that for growing businesses, accounts receivable usually increase, often leading to even greater cash flow pressures.
It’s vital to implement a process to monitor and collect your receivables as soon as possible. The effective management of your business’ A/R is critical to running a company and will go a long way in securing long-term success.
With that in mind, here are six tips to help you manage your accounts receivable and get your business flowing with cash.
Establish A Days Sales Outstanding Goal
Days Sales Outstanding (DSO) is a widely used metric to help evaluate how effective a company is at collecting receivables. While each industry has different standard payment terms and requirements, you should set a collection period that fits in with your specific business needs. This number should be as low as possible, typically between 15 and 45 days, and should be set carefully as it will significantly impact your business’ cash flow.
Consider a Credit Policy
If you haven’t already, set up structure around your approach to the A/R process. Here are some items to think about:
- Customer Track Records: Consider the customer and measure the risk accordingly.
- How Much Should You Credit? This really depends on your company. Deciding how much credit to give your customer is dependent on your history and the average transaction done by your company.
- Enforce the Policy: If you have a policy set out where customers have to be at a certain place financially, and you have a credit limit, don’t make exceptions. Stick to your policy.
Track Payments Carefully
Your business needs to create an A/R aging report which categorizes accounts receivable according to the length of time an invoice has been outstanding. Once you have this handy, you will be able to review and quickly identify accounts that are current, past 15 days, 30 days, 60 days, 90 days and older. Call or email clients the first day that payment is late. Start with a gentle reminder that their payment is now past due.
Every business has the right to be paid within terms, so don’t be afraid to ask for the money. As for the due date, a cadence for reminders (such as weekly emails) can help ensure that your invoice stays in your customer’s line of focus. If an account goes longer than 60-90 days past due, the likelihood of collecting significantly decreases. You should regularly monitor your A/R aging report to make sure you do not hold onto your accounts for so long that they become uncollectible.
Be Proactive & Clear
To encourage timely payments, proactively call or email soon after the invoice is sent out to make sure they received it and to ask when it will be paid. Follow up again a few days before the payment is due to make sure they have everything needed to make the payment so the due date does not slip. You should also make sure every invoice sent out is clear and is not missing important information that might cause your customers to avoid or delay paying it.
Consider Offering An Early Payment Discount
It can be beneficial to offer your clients an incentive to pay their bills early. Although a discount for early payment will cost your business money, the cash flow stability it delivers can be well worth the price. When setting the discount, remember only to give what you can afford. Keep the discount marginal but enough to get your customers incentivized.
A Better Way to Track A/R
An accounting software can add structure to your A/R tracking. Using an invoicing tool, you can easily view what payments are overdue and who you need to send invoices to. ScaleFactor’s software specifically enables you to notify your customers when an invoice is initially sent and allows you to set up automatic reminders to be sent to your customers.
We understand that A/R and timely cash collection is vital to the success of your business. Managing your payment terms and establishing a process for monitoring your A/R aged receivables report will benefit and steady your cash flow cycle. Moreover, a cadence of friendly reminders for overdue invoices helps shorten your collection cycles. Ultimately, you’ve earned the revenue, and it is up to you to collect the cash!
Editor’s Note: This post was originally posted on January 1, 2017 and has been completely updated for accuracy and comprehensiveness.
Director of People